About Us:

• Data Piper provides specialized and competitive talent to help you build your team’s capabilities and success. Our staff have proven experience from the most competitive companies in Silicon Valley, so you know they have the experience and dedication that you can trust. For short or long-term assignments, we will take the hassle out of finding the next perfect fit for your team. 

Requirements:

• Provide daily governance oversight over Change Management process
• Determines CAB participants and prepares / communicates CAB agenda
• Chair weekly CAB meetings (DCAB / ExCAB)
• Authorizes changes based on CAB outcomes
• Collaborate with service owners / managers (i.e. Hosting, Network, Database, App Support, etc.) to ensure process effectiveness and compliance
• Identify & recommend process improvement opportunities to process owner; update procedures and implement enhancements as approved
• Engage Change Owners to act upon identified trends related to change process and deployment outcomes
• Responsible for ensuring process SLA / OLA targets are tracked and met
• Identify/document risks related to change trends and assist leadership in determining appropriate response/action plans
• Provide ongoing process training to drive improvements in both quality and efficiency
• Experience in IT Change Management
• Strong Service Now understanding and usability
• Experience in IT Operational or Business Operations delivering, managing and improving service.
• Practitioner in ITIL based methodologies
• Experience with Cloud hosting and Agile product delivery
• Strong communication skills and the ability to communicate with Executive leadership
• Strong collaboration, coaching and influencing skills
• Working knowledge of the technology stack to include Infrastructure and Applications