Job Description

Zendesk is looking for a Solutions Developer to research, design, and build custom solutions for the Emerging Products Sales and Solutions Consulting (SC) organizations! This role specifically focuses on our Emerging Products Pre Sales business unit. Today, Emerging Products encompasses 2 solution sets: Sunshine Conversations and Sell.
Sunshine Conversations (sometimes called SunCo) is a CPaaS focused on enabling full customer lifecycle Messaging capabilities for a business. Sell is our Sales CRM solution.
In this role, you will be responsible for developing custom tools and assets that assist in showcasing Zendesk’s Platform capabilities. You will be the lead developer of these special projects and have significant influence on the product design and strategy.

Responsibilities

• Develop custom tools that improve efficiency and enhance the Sales/PreSales team’s ability to demonstrate Zendesk’s Platform solutions
• Capture technical requirements, craft design documentation, and scope/estimate level of effort for projects
• Work multi-functionally with Solution Consultants and Platform Architects to build customized and personalized proof of concept demonstrations

Requirements

• 4+ years of sales experience, expert technical knowledge in Mid-Market / Enterprise software Solution Consulting/Architecture
• Broad knowledge in modern web / scripting technologies: HTML, CSS, JavaScript and SaaS applications. Worked with REST APIs, Web Services, Backend integrations, Database design
• Keen eye for aesthetic product design and UX
• Have built web applications before and are familiar with most current web development technologies
• Experience building, tweaking and extending websites and web apps
• Capable of understanding and building off of API documentation (SunCo / Sell / Support)
• Able to work without being given well-defined project requirements
• Natural tinkerer, curious, and comfortable with experimenting
• Experience in a fast paced, high growth & dynamic environment
• Strong communication and problem-solving skills with an ability to deliver on time and work with minimal direction
• Must be willing to work in a fast-paced environment and have a can-do proactive demeanor
• Experience with architecting solutions using middleware applications (Zapier/Tray.io/others)
• Experience with AWS (Lambda) and/or other cloud service platforms
• Experience with CRM and/or Messaging solutions a plus!